Refunds and Exchanges
We ask that you choose your items carefully before placing your order - we will not offer exchanges or returns if you simply change your mind.
If you are not satisfied with your purchase or need to change your size, please email firstname.lastname@example.org stating your order number and reason and one of our customer service team members will assist and provide return details.
You may return it within 30 days from the date of purchase for a full refund providing the following is met:
1. Original proof of purchase, a receipt, is supplied
2. Goods are in unworn/unused original condition with swing tags still attached
3. Goods are returned within 30 days of purchase.
Goods must be received prior to action being made. We cannot be held accountable for returned goods that are lost in transit (we suggest that these are packed appropriately and sent via registered post) or the postage costs associated in returning the unwanted goods.
Medical Products Terms & Conditons - Refunds & Exchanges
BENE SPORTS MEDICAL LTD TERMS OF TRADE
Any sales made by Bene Sports Medical Ltd to you will be subject to the following terms which will take precedence over any terms stated by you when placing an order. Placement of orders, acceptance of delivery or making a payment by you or a representative of your Company will be deemed as acceptance of these terms. Bene Sports Medical Ltd may vary these terms at any time with prior notice.
Goods that are in stock are normally dispatched within two working days. Deliveries will be made by a carrier designated by Bene Sports Medical Ltd. All deliveries require a signature of receipt, where this is waived at the request of the Customer, all liability for delivery receipt and condition of the goods is at the Customers risk.
Bene Sports Medical Ltd is not liable for any failure to comply with the urgent deadlines if the failure arises out of any circumstances beyond their reasonable control.
Risk of damage to or loss of the goods passes to the buyer on delivery.
PROOF OF DELIVERY:
Signature of recipient on Bene Sports Medical Ltd authorised carriers schedule will constitute receipt of total consignment.
Any dispute regarding the accuracy of the contents or condition of the delivery must be lodged by the Buyer / Recipient within two working days of receipt. This includes insufficient expiry dates.
RETURN OF GOODS TRADE CUSTOMERS
Bene Sports Medical Ltd undertakes all the implied guarantees set out in the Consumer Guarantees Act 1993. However the Consumer Guarantees Act 1993 will not apply where the Buyer acquires the goods for the purposes of a business.
Where the reason for return of goods lies with the Buyer and not due to Bene Sports Medical Ltd failure to provide the required goods or services, prior approval for goods returned for credit must be sought from Bene Sports Medical Ltd.
All freight fees associated with goods returned due to Buyer reasons are the responsibility and cost of the Buyer.
These goods will only be accepted for credit if they are: in original unopened packaging and in a re-saleable condition (including expiration dates). They must also be accompanied by a copy of the packing slip / invoice.
Goods to be returned must be notified to Bene Sports Medical Ltd within fourteen days of receipt.
Bene Sports Medical Ltd reserves the right to charge the Buyer a re-stocking fee of 30% of the value of the goods returned (exclusive of GST).
Bene Sports Medical Ltd will not accept any returns for goods sold to retail other than where goods are faulty or as per the implied guarantees set out in the Consumer Guarantees Act 1993.